Empty properties means empty pockets. Keeping your property occupied is the main goal of any property management company. While there are several factors that can lead to tenant turnovers and vacancies, retaining good tenants should be first priority for your property management team. Keeping your tenant happy and comfortable goes a long way towards success in this goal.
Exceptional, long-term tenants are like diamonds. They’re rare but extremely valuable. You want to keep these tenants happy when possible. And, keeping good tenants happy isn’t as hard as you might think. A wise property management company, such as KRK Realty and Management, knows ways to keep your best tenants happily at home in your property.
Some ways to go the extra mile for good tenant retention are:
Listen and Respond Promptly: When your tenant has a question or needs assistance, KRK is there to listen and help at the soonest available opportunity. Your tenant is important, and that’s how Kevin Kirkwood and his staff make them feel. We provide online maintenance requests for prompt response.
Acknowledge Good Tenants: A simple thank you note, card, or small token of appreciation goes a long way. When a tenant is always on time with payments, cares for the property as if it was their own, and shows loyalty, a property management team should recognize those extra efforts.
Provide Outlets for Communication: Providing avenues for tenants to communicate and get information they need can increase their satisfaction. By using and providing different contact methods such as websites, blogs, contact phone numbers, e-mails, and newsletters, your property team can reach the tenants in a multitude of ways.
Pick Your Battles Wisely: A few tenants you’re quite happy to see go when their lease ends. Those that don’t fulfill their financial obligations, damage property, or disrupt the peace of the neighborhood are examples. However, some tenants are worth making an extra effort to keep. With small disagreements, you may win the battle but lose the war if your good tenant leaves. Having a property management company that is familiar with your tenants and your property can ensure only the critical battles are fought when working with a good tenant.
You don’t want to take a chance on losing your best tenants. Renting is like a box of chocolates…you’re never sure what kind of replacement tenant you’re going to get. Contact KRK Realty and Management to discuss how your tenant retention can be improved.
